Email Service Broken?! Testing MVP, Finding Bugs & Reporting in Jira

Bugs are inevitable in software development. What matters most is how quickly they are identified, documented, and reported so developers can fix them efficiently. In this article, we’ll walk through a real-world example of reproducing a bug, gathering evidence, and creating a structured bug report. This process was demonstrated in a video where the tester recreated the issue step by step.

Step 1: Reproducing the Bug

The tester begins by logging into the application after registration. From there, the following setup is performed:

1. Create a Template
   A new test template is added to the system to ensure campaign creation can proceed.
2. Add Recipients
   Two email addresses are entered: a personal email and a work email. These form the recipient list for the test campaign.
3. Configure SMTP Settings
   Gmail is used as the SMTP provider. The tester sets the host, port, and password to enable sending emails.
4. Create a Campaign
   With a template, recipients, and SMTP in place, a new campaign is created and sent.

The Problem: Instead of sending, the campaign fails. An error message is displayed, and no email reaches the recipient.

Step 2: Documenting the Bug

Once the issue occurs, the tester proceeds to create a proper bug report. This is where structured documentation ensures clarity for developers. The report includes:

• Environment
  The platform and setup details (registered user, Gmail SMTP, etc.).
• Steps to Reproduce
  1. Log in as a registered user.
  2. Add a template.
  3. Add recipients.
  4. Configure SMTP with Gmail.
  5. Go to the Campaigns page.
  6. Add a new campaign and send.
• Actual Result
  An error appears, and no email is delivered.
• Expected Result
  No error is displayed, and the recipient successfully receives the email.

This clear separation of actual vs. expected behavior is critical for developers to pinpoint the issue.

Step 3: Why This Process Matters

Creating a detailed bug report is more than just noting “it doesn’t work.” It gives the development team everything they need to:

• Reproduce the issue in their own environment.
• Understand the context and configuration.
• Fix the bug faster without back-and-forth clarification.

A well-documented bug report accelerates the feedback loop, reduces frustration, and ultimately improves software quality.

Key Takeaways

• Always reproduce the bug before reporting—it ensures the problem is consistent.
• Provide step-by-step instructions so anyone can follow the path to the error.
• Clearly define the actual vs. expected results.
• Don’t forget to include environment details (browser, SMTP provider, etc.).

By following this structured approach, testers and QA engineers become a vital bridge between users and developers, ensuring issues are resolved quickly and efficiently.

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